Terms of service

1. Who can use Convorge

Businesses only. You answer for your team.

Convorge is a service of CTRL 18 Private Limited. It is made for businesses, not for private use.

When you accept these terms, you confirm that you can act for your company. Your company is our customer.

Keep your password safe. You are responsible for what happens under your account and for the people you invite.

2. Your data is yours

You own your contracts. We only use them to run the service.

Everything you put into Convorge stays yours. That includes your contracts, your files and your notes.

You give us permission to store, read and process this data. We use that permission only to run the service for you and to keep it working.

We do not sell your data. We do not use it for advertising.

3. The counterparty portal

The other side gets a limited login. You decide what it sees.

You can invite the other party to a contract into a portal. They get their own login. They see only the contract versions you share with them.

You decide what they see and when. You are responsible for what you share.

4. Acceptable use

Use Convorge for real business. Do not break it or misuse it.

Use Convorge only for lawful business. Do not upload content that is illegal or that you have no right to use.

Do not try to break into the service, read other customers' data, or overload our systems. Do not resell the service without our written agreement.

If you break these rules, we can suspend your account. We will tell you why.

5. AI features

The AI can be wrong. A person must check its work.

Convorge includes an AI assistant. It reads contracts, suggests wording and answers questions.

Its answers can be wrong or incomplete. You must check them before you rely on them. The assistant does not give legal advice.

We do not train AI models on your data, and neither does our AI vendor.

6. Other services

SignForge, Microsoft and Google have their own rules.

Convorge sends documents for signature through SignForge. If you connect OneDrive, SharePoint or Google Drive, those services take part too.

Each of these services has its own terms. Those terms cover their part of the work. We are not responsible for their service.

7. Fees

You pay what your order says. We give 30 days' notice of price changes.

Fees are set out in your order with us. Pay them by the date on the invoice.

If we change our prices, we will tell you at least 30 days before the change applies to you.

8. Confidentiality

We keep your secrets. You keep ours.

We treat your data and your business information as confidential. We share it only with the companies that help us run the service, and only as our privacy policy says.

You treat our non-public information about the service as confidential too.

9. What we promise and what we do not

We work hard to keep the service running. We cannot promise it never fails.

We will provide the service with care and skill. We will fix problems as fast as we can.

The service is provided as it is. We do not promise that it will never fail or never have errors. Any uptime promise is in your order, not here.

10. Limits on what we owe you

If we owe you money, the most we owe is what you paid us in the last 12 months.

If something goes wrong and it is our fault, our total liability to your company is limited. The limit is the amount your company paid us in the 12 months before the claim.

We are not liable for indirect loss. That means lost profit, lost business or lost data that you did not back up.

These limits do not apply where the law does not allow them.

11. Claims from others

You cover claims about your content. We cover claims that our service copies someone else's work.

If someone makes a claim against us because of content you put into Convorge, you will cover our costs.

If someone makes a claim against you because our service infringes their intellectual property, we will cover your costs. This does not apply to content you or others supplied.

12. Ending the service and getting your data out

You can export any time. We delete your data 30 days after the end.

You can export your contracts and files at any time.

Either side can end the agreement as your order says. When it ends, you have 30 days to export your data. After that, we delete it.

13. Which law applies

The law of India. Disputes go to the courts of Bengaluru.

These terms follow the law of India.

If we cannot settle a dispute by talking, the courts of Bengaluru, Karnataka, will decide it.

14. Changes to these terms

We give 30 days' notice of any big change.

We update these terms from time to time. For a big change, we will email the owner of your account at least 30 days before it applies.

If you keep using Convorge after that date, the new terms apply.